Checks
- Record the prompt title, source, app version and time. Redact account details from screenshots.
- For a scan recommendation, check the official download entry and file provenance before responding. Stop if the source is unclear.
- For a harmful-app warning or installation block, keep protection enabled and ask the publisher to verify the release and distribution channel.
- If the failure occurred while downloading, check whether the file completed and revisit the official source.
Interpret the result
The prompt type helps support identify the stage that failed. Verify scan results and publisher provenance separately.